The Octave Designs ensures 100% customer satisfaction. In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements or not able to complete your design order as per the delivery policy, your complete design order amount will be refunded.
In case of any dissatisfaction from any design services provided by The Octave Designs , you can submit a refund request within five days of your initial designs completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of initial designs delivery. For any Special / Combo packages, refund will be applicable the same as it is on the single packages.
Your refund would be processed as per the chart below:
All refund requests will be fulfilled as per the following arrangement:
- If request for refund is made before the order delivery, you would be eligible for Full Refund.
- If request for refund is made within 48 hours, you would be eligible for 66% refund.
- If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund.
- No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
All refund requests should be communicated to the support department. The Octave Designs , based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis. How to claim your refund
To assure your refund request is approved, please make sure you meet the following requirements:
- Claim your refund specifying your concern by contacting us
- We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department.
After the refund, your design rights would be obtained by The Octave Designs and you would not be able to display any version of the design sent by company. Let us also specify that:
- Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
- Working in collaboration with the Government Copyright Agencies The Octave Designs would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future.
If you have any questions or concerns about our Refund Cancellation , please contact us by clicking here.
In an event where you have accidentally placed the order or do not wish to proceed with the services you have acquired from us, you can cancel your order by contacting our customer support team on the given contact details.
The terms for cancellation are as under
If you contact us to cancel the order within 2 hours of placing the order, the full order amount will be refunded
If you contact us to cancel the order after 2 Hours of placing the order, and within 12 hours, 10% order amount will be charged as cancellation fee.
If you contact us to cancel the order after 12 hours but within 48 hours, 30% cancellation fee will be charged
- If you contact us to cancel the order after 48 hours, 50% cancellation fee will be charged.
The cancellation fee is based on the fact that once your order is processed, we immediately put it in production and assign dedicated resources to complete your order in time.